Refund Policy

This Refund Policy applies to all subscription purchases made through Vesta Property Adviser, a UK-based company, using Stripe as our payment processor.

Subscription and Token Usage

When you purchase a subscription, you are granted a set number of tokens for use within the subscription period. Tokens must be used during the active subscription period and do not roll over to subsequent periods.

Refunds

• We offer a 14-day cooling-off period for new subscriptions, in accordance with UK consumer law. If you have not used any tokens, you may request a full refund within 14 days of purchase.
• If any tokens have been used during the subscription period, you are not eligible for a refund for that period.
• After the 14-day period, or once tokens have been used, all payments are non-refundable.
• Subscription cancellations will prevent future renewals, but do not entitle you to a refund for the current period.

How to Request a Refund

To request a refund, please sign into the Extension, click the settings cog, select "Manage Subscription," and process your refund through Stripe.

Contact

If you have any questions about this policy, please contact us at j1mes@hotmail.co.uk.

J ARNOLD TECH Ltd, Registered in England & Wales. Company No. 16286573